Privacy Policy – Lucy & Eve Sydney

This Privacy Policy applies to the services provided by Lucy & Eve Sydney. By using our website or placing an order, you acknowledge this Privacy Policy. We respect your privacy and ensure that your personal information is handled carefully and securely in accordance with applicable Australian privacy laws.

1. What Information Do We Collect?

We collect personal information necessary to process orders, provide customer service, and improve our services, including:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number, if provided

  • Order information

  • Payment and transaction information

  • IP address, device information, and website activity

2. How Do We Use Your Information?

We may use your personal information for:

  • Processing and shipping your orders

  • Sending order and shipping updates

  • Providing customer service

  • Processing payments, returns, refunds, and complaints

  • Improving our website, products, and services

  • Marketing communications where you have provided consent or where otherwise permitted by law

  • Complying with applicable Australian legal and administrative obligations

3. Sharing Information with Third Parties

We only share personal information with third parties when necessary to operate our business and provide our services. These may include payment providers, shipping carriers, fulfilment partners, e-commerce service providers, and IT/service providers.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable Australian law.

5. Cookies

Our website uses cookies and similar technologies for functionality, analytics, and marketing purposes. Where required, you can manage your cookie preferences through our cookie settings or your browser settings.

6. Your Privacy Rights

Under applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable, you may have rights regarding your personal information, including requesting access to or correction of your personal information.

You may also contact us to request deletion of your information or raise a privacy concern. We will review your request in accordance with applicable legal requirements.

To exercise your rights or ask a privacy-related question, contact us at info@lucyandeve.com.

7. Contact Information

For questions regarding this Privacy Policy or how we process your personal information, please contact:

Lucy & Eve Sydney
Email: info@lucyandeve.com
Location: Sydney, Australia